I have to admit it, I didn’t like Technorati for a long time now, ever since their spiders stopped visiting my earlier blog. My information on Technorati never got updated…no new posts, no new incoming links, and the when I searched for my blog, it always showed me the irritating “Huh?” …man it was crushing my already miniscule ego to nothingness. I must have reported this matter to Technorati like half a dozen times over the last few months, and no one ever replied back. I was almost about to give up on this when I stumbled on a few blogs that mentioned how Janice Myint from Technorati Customer Support helped them to get things back in order.
I emailed Janice about my beef with Technorati and sure enough I got a reply in a few days informing me that everything has been sorted out :). The incoming links count was updated and my latest post also showed up. But, by this time another Technorati trouble started to take shape for me. By the time Janice replied back about my earlier complaints, I had already moved to my current site, and incidently it was having the same problems with Technorati like my former blogspot.com site. This time, however, I wrote directly to Janice instead of Technorati Customer Support. Again, I got a reply within a few hours from Janice saying everything is now back in order for the new site too ! ..now that is some prompt customer service.
So if you have any technical trouble with getting your stats right, claiming your blog, and other related stuff that is causing you some ego problems, don’t waster your time cursing Technorati for all the mess. Go ahead and write to Janice Myint and see how fast your troubles vanish. Here is her email id: jmyint@technorati.com
{ 8 comments… read them below or add one }
Thanks for the tip on who to contact.
I had similar issues. It recognized My Wealth Builder for the first few days after I created it, but not after that. After two months, and no response from Technorati, I searched their website and found a Ping application in Technorati. I used it and it updated my information. But there was still a two month gap.
Based on their help page, when Blogger posts are submitted to Weblogs, it should automatically ping Technorati. But the connection must not be happening.
Not wanting to physically ping with every post, I found a solution on Feedburner. One can set up Feedburner to ping Technorati. This appears to have solved the problem for 95% of my posts. There is typically a few hour lag and occasionally I still need to manually ping on Technorati.
Thanks for the tip. My blog has been experiencing the exact same problems yours did, so I just wrote Janice. Hope she responds and won’t be annoyed by a direct inquiry!
Wow — Janice responded within an hour or two and fixed everything. Thanks again for the tip!
Thats awesome dude !
GolbGuru,
Thanks again for the tip on contacting Janice. I sent a note last night and she answered it overnight. Today, I asked about an Internet Explorer issue and she answered in two hours.
Great customer service from Janice.
Thanks for the tip! I’m having the same issue, Ricemutt pointed me here, hopefully Janice the Magnificent will come through again!
Thanks for the tip. I just started using technorati a few weeks ago and it’s nice to know where to go if I run into trouble.
We are having the same issues. I’ve emailed Janice - thanks for the great article.
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